Mistake Number Thirteen Ltd is a New Zealand owned and operated company with all our garments handmade in New Zealand.

This agreement is between you (the customer or site user) and Mistake Number Thirteen Ltd.

The terms and conditions under which you may purchase products from www.mistakenumberthirteen.com are set out below. Please read the following carefully before placing your order with Mistake Number Thirteen. By completing the customer application process and using www.mistakenumberthirteen.com, you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this agreement.



This agreement is between you (the ‘customer’ or site user) and Mistake Number Thirteen Ltd. Once an order is received by Mistake Number Thirteen Ltd, we have no obligation to sell, supply or complete the order until it has been accepted by our management team. Each individual order is considered as a separate agreement; each order will be accepted by Mistake Number Thirteen Ltd at our absolute discretion.



Competitions are run over Instagram and Facebook. To enter competitions, follow @mistakenumberthirteen on both platforms. Competition information, including closing dates, can be found per competition post and the winner will be contacted directly. Competitions are open to NZ residents only. Winner must respond within 3 working days, or a new winner will be drawn.



You will place an order with Mistake Number Thirteen Ltd by selecting goods, entering your personal and payment details and pressing the “submit” button. Anyone at the delivery address who receives the goods shall be presumed by Mistake Number Thirteen Ltd to be authorised to receive the goods on your behalf. 

If there is no-one at the delivery address at the time of delivery, the purchaser will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 7.00am – 6.00pm, Monday to Friday. Unfortunately, exact times cannot be given.

Delivery charges cover packaging, delivery and insurance for National orders. Delivery charges cover packaging and delivery for International orders. If you require insurance for International deliveries, please email talktous@mistakenumberthirteen.com within 3 days of receiving your goods to request an Online Return/Exchange Form.

Goods in saleable condition, with original tags attached, may be exchanged for another size or for online store credit when accompanied by the original receipt and online return form. After 14 days, sales are final. You are responsible for all return shipping costs and any duties (other than faulty items deemed by Mistake Number Thirteen Ltd). Mistake Number Thirteen Ltd will not be held responsible for any items that we do not ship ourselves and strongly advise a tracking number if returning goods.



The price that you are required to pay for the goods is the price specified on the site and is in New Zealand Dollars (NZD). You are required to pay any additional shipping charges and taxes that may be required by the country you are receiving the goods to outside of what is outlined in our shipping charges. Payment of these taxes or charges may be required to release your goods from Customs and we suggest you check with your local Customs Office if you are unsure prior to purchase.

We reserve the right to refuse purchase of products at any time. We will always endeavor to be as accurate as possible, however, we are unable to warrant the product descriptions, prices or any other content will be mistake free at all times. We reserve the right to make changes after a purchase has been made and will notify you of this change as soon as possible. You shall pay for the goods at the time you order by Debit Card, Mastercard or Visa.



Mistake Number Thirteen Ltd will send out all orders in the most suitable packaging that we believe for the items purchased. We do, however, promise that all packaging will either be recyclable and/or compositable. We are all about helping keep the planet as green as possible! Care labels will appear on all garments and should be followed.



You may not use Mistake Number Thirteen Ltd.’s site for any other purpose than that of purchasing goods from and/or using it to be informed of products and services.



You acknowledge that Mistake Number Thirteen Ltd. own or are licensed to use all intellectual property rights across Mistake Number Thirteen platforms (including, but not limited to, any images, photographs or text which appears on the website/social media platforms.) You agree that you will make no representation to the contrary, and that you must not use or copy Mistake Number Thirteen in any manner which is inconsistent with the rights of the owner or licensee of such intellectual property rights.

You acknowledge that any trademark or logos which appear on the Mistake Number Thirteen website are owned by or licensed to Mistake Number Thirteen and that you must not do anything to prejudice the rights of the trade mark owner or licensee to such trademarks or logos.



Mistake Number Thirteen Ltd may add to, delete, or otherwise change any of the terms of this agreement. Your use of the Mistake Number Thirteen Ltd service will constitute your deemed acceptance of such changes.